Refund policy
Wholesale Returns & Refunds Policy
At Whip & Ship, we aim to provide a fair, transparent and professional wholesale service for all trade customers.
If you have any questions regarding your order, please contact us at wholesale@cowhome.co.uk.
Wholesale Orders
All orders placed through Whip & Ship are considered business-to-business (B2B) transactions.
As wholesale purchases are made for business purposes, standard consumer cancellation rights under the Consumer Contracts Regulations do not apply.
Order Cancellations
Orders may only be cancelled before production, processing or dispatch has begun.
Once an order has entered production, packing or dispatch, it cannot be cancelled.
To request a cancellation, please contact wholesale@cowhome.co.uk as soon as possible.
Returns & Refunds
Due to the nature of wholesale and bulk ordering, we do not generally accept returns or offer refunds for:
- Change of mind
- Incorrect quantity selection by the customer
- Unsold stock
- Minor packaging variations
- Fragrance preference or personal taste
Returns may only be accepted where agreed in writing by Whip & Ship.
Approved returns must:
- Be authorised before being sent back
- Be unused and unopened
- Be returned in original condition
- Be returned at the customer’s expense unless agreed otherwise
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery at wholesale@cowhome.co.uk.
Please include:
- Your order number
- Clear photographs of the issue
- Details of the affected items
We will investigate the issue and, where appropriate, offer a replacement, partial refund or account credit.
Custom & Private Label Orders
Custom-made, personalised, white-label or private-label products are non-refundable and non-returnable unless faulty.
Liability
Whip & Ship shall not be liable for indirect or consequential business losses, including loss of profit, revenue or resale opportunities.
Need Help?
For all wholesale order enquiries, please contact: